Streamlined EDI Integration: Our End-to-End Data Exchange Solution

Securely exchange business documents with our trading partners through our robust Electronic Data Interchange (EDI) infrastructure that seamlessly connects systems, automates workflows, and eliminates manual processing.

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Our Trading Partner Network: Visualizing Seamless Connections

Our robust EDI ecosystem connects us with a diverse network of trading partners, ensuring efficient and accurate exchange of critical business documents. This visual representation highlights the key integration points and the flow of data within our network.

Why EDI Matters to Our Business
The Foundation of Modern B2B Communication

Electronic Data Interchange (EDI) forms the backbone of our business operations, enabling standardized, secure document exchange with our trading partners. By automating the transmission of purchase orders, invoices, shipping notices, and other critical business documents, we've eliminated error-prone manual processes.

Our EDI infrastructure processes over 10,000 transactions monthly, reducing document processing time by 80% and cutting operational costs by 35%. This automation allows our team to focus on strategic initiatives rather than administrative tasks.

Our integrated EDI solution connects multiple business systems to create a seamless flow of information across the supply chain.

Our Trading Partner Network

We maintain active EDI connections with seven key trading partners, each with unique document requirements and integration specifications. Our standardized onboarding process ensures consistent implementation while accommodating partner-specific needs.

1
Major Retail Chains

Exchange of purchase orders (850), invoices (810), and advanced shipping notices (856) with major retail chains including Walmart, Target, and Grainger.

2
Manufacturing Suppliers

Transmission of inventory reports (846), purchase order acknowledgments (855), and functional acknowledgments (997) with key material suppliers.

3
Logistics Providers

Sharing of shipping instructions (856), freight details (858), and delivery confirmations (861) with our third-party logistics partners.

Each partner connection is monitored 24/7 to ensure timely document delivery and processing, with automated alerts for any transmission failures or validation errors.

Value-Added Network (VAN) Infrastructure

Our EDI ecosystem leverages approximately ten Value-Added Networks (VANs) that serve as secure intermediaries for document exchange with our trading partners. These specialized networks provide critical services including:

Document Translation & Validation

VANs convert documents between different EDI standards (X12, EDIFACT) and validate formatting before delivery, ensuring compatibility across diverse systems.

Secure Transmission

Encrypted document transfer with detailed audit trails and non-repudiation capabilities provides regulatory compliance and protects sensitive business data.

Trading Partner Management

VANs maintain connectivity to thousands of businesses, simplifying our partner onboarding process and reducing technical implementation complexity.

TrueCommerce: Our EDI Integration Hub

TrueCommerce serves as the central integration platform in our EDI architecture, connecting our internal systems with external VANs and trading partners. This unified platform provides comprehensive visibility and control over all EDI transactions.

Key TrueCommerce Functions:
  • Consolidates connections to multiple VANs through a single interface
  • Translates between EDI formats and our internal data structures
  • Provides real-time monitoring and alerts for transaction processing
  • Maintains comprehensive transaction logs for audit and compliance
  • Enables configuration of business rules for document routing and validation

TrueCommerce dashboard providing real-time visibility into EDI document processing status and partner connectivity.

Custom Integration with INFOR CloudSuite
TrueCommerce Processing

Incoming EDI documents are received, validated, and transformed into INFOR-compatible formats by TrueCommerce.

Custom Middleware

Our proprietary integration layer handles additional data mapping, enrichment, and business logic application.

INFOR CloudSuite

Transformed data is securely imported into INFOR CloudSuite, triggering appropriate business processes and workflows.

This custom integration pathway enables bidirectional data flow between our EDI network and INFOR CloudSuite ERP system. The solution automatically synchronizes critical business documents including purchase orders, shipping notices, invoices, and inventory updates without manual intervention.

Our integration supports exception handling with automated notification workflows for documents requiring manual review, ensuring nothing falls through the cracks.

Automated Email Processing with Power Automate and HelpScout

When EDI transactions require human attention, our automated workflow ensures rapid response and resolution:

1
Email Notification

TrueCommerce generates alerts for transactions requiring review, sending structured emails containing critical document details.

2
Power Automate Processing

Microsoft Power Automate monitors the notification inbox, extracting document IDs, transaction types, trading partner information, and error details.

3
Intelligent Routing

Based on extracted data, Power Automate classifies the issue and determines the appropriate support team and priority level.

4
HelpScout Ticket Creation

A detailed support ticket is automatically created in HelpScout with all relevant transaction data, assigned to the appropriate specialist, and tracked through resolution.

EDI Support and Troubleshooting
Common EDI Issues and Solutions

Our dedicated EDI support team provides comprehensive assistance for all integration-related questions and issues. With specialized expertise in EDI standards, network connectivity, and business process integration, they ensure rapid resolution of any technical challenges.

Document Validation Errors

Check for missing required fields, incorrect data formats, or invalid values according to the trading partner's implementation guide.

Connection Issues

Verify network connectivity, VAN service status, and authentication credentials. Check firewall settings if using direct AS2 connections.

Processing Delays

Confirm scheduled transmission times, check for documents stuck in processing queues, and verify system availability.